Privacy Policy

Last updated: 5 December 2025

This Privacy Policy explains how GhostChat Labs ("we", "us") collects, uses and protects personal information in connection with our Services.

1. Information We Collect

• Contact details you provide (such as name, email, socials).
• Persona information (tone of voice, boundaries, training content).
• Technical data (IP address, device, usage analytics).
• Chat logs where required for debugging or improvement.

2. How We Use Information

We use information to:

• Design and operate your AI persona or chatbot.
• Provide support and communicate about your project.
• Improve and secure our systems.
• Meet legal and compliance obligations.

3. Data Storage & Security

Data may be stored using reputable cloud providers located in Australia or overseas. We apply reasonable technical and organisational measures to protect your information.

4. Sharing

We may share limited data with subprocessors (for example, hosting and model providers) strictly for providing the Services. We do not sell your personal data.

5. Your Rights

Subject to local law, you may access, correct or request deletion of your personal data. To do so, contact us at ghostfounder@ghostchatlabs.com.

6. Cookies & Analytics

Our site may use cookies and analytics tools to understand traffic and improve performance. You can control cookies via your browser settings.